Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

At Studio 17P, our products are produced on demand. This means that items are generally made specifically after an order has been placed rather than being held as conventional inventory.

RETURNS

Because our products are produced on demand, we kindly ask customers to purchase thoughtfully and carefully check product descriptions, colors and sizing information before placing an order.

Except where required by applicable law, we do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other reasons unrelated to a defect or error with the order.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded or restricted. Where applicable law gives you a statutory right to cancel or return an order, those rights will continue to apply.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as reasonably possible at enna.hellberg@gmail.com.

Please include:
• your order number
• a description of the issue
• clear photographs showing the problem

If the claim is accepted, we will provide an appropriate remedy, which may include replacement, refund, or another remedy required by applicable law.

PERSONALIZED OR CUSTOM-MADE PRODUCTS

Where a product is made to your individual specifications or clearly personalized, statutory cancellation rights may not apply where permitted by applicable law.

REFUNDS

Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

SHIPPING COSTS

Original shipping costs are generally non-refundable unless the item is defective, incorrect, or applicable law requires otherwise.

CANCELLATIONS

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be cancelled or changed once submitted.

If you need to request a change or cancellation, contact us immediately at enna.hellberg@gmail.com and we will determine whether production has already begun.

MANDATORY CONSUMER RIGHTS

This policy does not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

Contact:
Studio 17P
enna.hellberg@gmail.com
studio17p.com